Annexure B
Complaints Data – Grievance Redressal
Data for the month ending May 2023
|
Sr. No . |
Received from | Pending at the end of last month | Received | Resol ved* | Total Pending# |
Pending complaints > 3months |
Average Resolution time^ (in days) |
| 1 | Directly from Investors | 0 | 0 | NA | 0 | 0 | NA |
| 2 | SEBI (SCORE S) | 0 | 0 | NA | 0 | 0 | NA |
| 3 | Other Sources (if any) | 0 | 0 | NA | 0 | 0 | NA |
| Grand Total | 0 | 0 | NA | 0 | 0 | NA |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
|
Sr. No. |
Month | Carried forward from previous month | Received | Resolved* | Pending# |
| 1 | April 2022 | 0 | 0 | NA | 0 |
| 2 | May 2022 | 0 | 0 | NA | 0 |
| 3 | June 2022 | 0 | 0 | NA | 0 |
| 4 | July 2022 | 0 | 0 | NA | 0 |
| 5 | August 2022 | 0 | 0 | NA | 0 |
| 6 | September 2022 | 0 | 0 | NA | 0 |
| 7 | October 2022 | 0 | 0 | NA | 0 |
| 8 | November 2022 | 0 | 0 | NA | 0 |
| 9 | December 2022 | 0 | 0 | NA | 0 |
| 10 | January 2023 | 0 | 0 | NA | 0 |
| 11 | February 2023 | 0 | 0 | NA | 0 |
| 12 | March 2023 | 0 | 0 | NA | 0 |
| 13 | April 2023 | 0 | 0 | NA | 0 |
| 14 | May 2023 | 0 | 0 | NA | 0 |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| SN | Year | Carried forward from previous year | Received | Resolved* | Pending# |
| 1 | 2018-19 | 0 | 1 | 1 | 0 |
| 2 | 2019-20 | 0 | 0 | 0 | 0 |
| 3 | 2020-21 | 0 | 0 | 0 | 0 |
| 4 | 2022-23 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 1 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on milan.vaishnav@equityresearch.asia. Alternatively, the Investor may call on +91-7016432277
- A letter may also be written with their query/complaint and posted at the below mentioned address:
211- Kalyan Commercial Hub, Near Harinagar Crossroads, Gotri Road, Vadodara (Gujarat) 390007
- Clients can write to the research analyst at milan.vaishnav@equityresearch.asia if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330